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STOP THE BROADBAND CON!
Posted by The Red Devil
on
Friday, November 19, 2010
in
Boycott These Products and Services,
Change the world
For months now, we have had issues with PLDT and their supposed 3MBPS DSL broadband connection. For MONTHS we have had this issue with them and their poor service and their inept staff and their poor training. I mean, what kind of technical crew are you if you don't know how to diagnose the issue and have to rely on us to tell you EXACTLY what the issue is. Maybe PLDT should hire us instead because we sure as hell KNOW what we're doing and what's wrong.
My favorite is how these technicians would CLOSE tickets and mark them as RESOLVED when they haven't even gone to the house to check our lines. And the one the, the ONLY TIME I told them not to come over because I would be out of the country, THEY CAME OVER!! I mean, seriously....that's just more than ridiculous. After giving us so much grief on the technical department, they are now giving us more issues with our billing! After being promised that they will completely refund us for the times we didn't have any internet, they turn around and say, "Well, actually, you owe us." WTF?!?!? I didn't have any internet connection from MAY until JULY and you say we OWE YOU?!
I have sent emails upon emails to the customer care department (so did my boyfriend) but it seems like they're just siitting there twiddling their thumbs. I have the email addresses of some of their top honchos (thanks to Google and my ingenuity) and I have emailed them about this. All I got was an automated response.
Now, I see this: STOPTHEBROADBANDCON and I think we should all do the same. it's a big con! We cannot let these people and these establishments lie to us and keep us in the dark and treat us this badly.
If you regularly use the web, I would ask you to spend just a few moments reading this.
Virgin prides itself on being innovative and challenging the norms but my views on how to treat customers are pretty traditional. Whether it’s a topped up pint in the pub, the full forty miles-to-the–gallon or broadband speeds - we should all get what we pay for. At Virgin, we believe in being honest about the service we provide. But there’s something going on in broadband advertising that’s just plain wrong.
Some Internet Service Providers (ISPs) just aren’t keeping up with their promises. Many of them are advertising superfast broadband speeds they know full well they cannot deliver, offering speeds of ‘up to’ 20Mb but delivering an average of just 6.5Mb. And what does this mean for the customer at the end of the line? Buffering, delays and not getting the broadband you are paying for.
Faster broadband means better broadband, whether you’re surfing the web, watching TV online, downloading music or sharing photos. More speed also means more bandwidth, so the whole family can get online at the same time without the service grinding to a halt. Staying connected is central to our lives and we all deserve broadband that we can trust.
I’m challenging all broadband providers to be honest with their customers. And I’m asking you to challenge your provider as well.
Virgin Media is already delivering the fastest broadband in the UK and it’s prepared to be open about the exact broadband speeds it delivers. It’s the first ISP in the UK to publish the typical real world speeds its customers receive each month. This means every existing and potential customer can go online and see for themselves exactly what speeds they can reasonably expect. All other ISPs should be doing the same, so you can make an informed choice about how to spend your money, rather than having to rely on the fairytales and broken promises of current broadband advertising.
There’s a lot at stake here. If ISPs can get away with keeping customers in the dark about the speeds they actually provide, there’s little incentive for companies to invest in better services and improve your broadband.
We’re calling for change and, if you want to make sure that happens, please add your name to the Stop the Broadband Con petition.
Sir Richard Branson
Founder, Virgin Group
Hear that PLDT? Paging Manny Pangilinan, stop stealing speeches and focus on your company first, puede? Paging Napoleon Nazareno, can you please start looking into improving your training department and trainers and please improve customer service?
My favorite is how these technicians would CLOSE tickets and mark them as RESOLVED when they haven't even gone to the house to check our lines. And the one the, the ONLY TIME I told them not to come over because I would be out of the country, THEY CAME OVER!! I mean, seriously....that's just more than ridiculous. After giving us so much grief on the technical department, they are now giving us more issues with our billing! After being promised that they will completely refund us for the times we didn't have any internet, they turn around and say, "Well, actually, you owe us." WTF?!?!? I didn't have any internet connection from MAY until JULY and you say we OWE YOU?!
I have sent emails upon emails to the customer care department (so did my boyfriend) but it seems like they're just siitting there twiddling their thumbs. I have the email addresses of some of their top honchos (thanks to Google and my ingenuity) and I have emailed them about this. All I got was an automated response.
Now, I see this: STOPTHEBROADBANDCON and I think we should all do the same. it's a big con! We cannot let these people and these establishments lie to us and keep us in the dark and treat us this badly.
If you regularly use the web, I would ask you to spend just a few moments reading this.
Virgin prides itself on being innovative and challenging the norms but my views on how to treat customers are pretty traditional. Whether it’s a topped up pint in the pub, the full forty miles-to-the–gallon or broadband speeds - we should all get what we pay for. At Virgin, we believe in being honest about the service we provide. But there’s something going on in broadband advertising that’s just plain wrong.
Some Internet Service Providers (ISPs) just aren’t keeping up with their promises. Many of them are advertising superfast broadband speeds they know full well they cannot deliver, offering speeds of ‘up to’ 20Mb but delivering an average of just 6.5Mb. And what does this mean for the customer at the end of the line? Buffering, delays and not getting the broadband you are paying for.
Faster broadband means better broadband, whether you’re surfing the web, watching TV online, downloading music or sharing photos. More speed also means more bandwidth, so the whole family can get online at the same time without the service grinding to a halt. Staying connected is central to our lives and we all deserve broadband that we can trust.
I’m challenging all broadband providers to be honest with their customers. And I’m asking you to challenge your provider as well.
Virgin Media is already delivering the fastest broadband in the UK and it’s prepared to be open about the exact broadband speeds it delivers. It’s the first ISP in the UK to publish the typical real world speeds its customers receive each month. This means every existing and potential customer can go online and see for themselves exactly what speeds they can reasonably expect. All other ISPs should be doing the same, so you can make an informed choice about how to spend your money, rather than having to rely on the fairytales and broken promises of current broadband advertising.
There’s a lot at stake here. If ISPs can get away with keeping customers in the dark about the speeds they actually provide, there’s little incentive for companies to invest in better services and improve your broadband.
We’re calling for change and, if you want to make sure that happens, please add your name to the Stop the Broadband Con petition.
Sir Richard Branson
Founder, Virgin Group
Hear that PLDT? Paging Manny Pangilinan, stop stealing speeches and focus on your company first, puede? Paging Napoleon Nazareno, can you please start looking into improving your training department and trainers and please improve customer service?
