1
I-BOYCOTT ANG EQUITABLE PCI!!!!
Posted by The Red Devil
on
Saturday, January 20, 2007
in
Bad Day,
Boycott These Products and Services
Every time I teach customer service, I always emphasize these points:
a.) Happy customers tell 2 - 5 of their friends about their experience.
b.) Dissatisfied customers tell 10 - 20 of their friends about their experience.
That said, let me warn you about Equitable PCI Credit Cards. The long and short of it is, they're horrible in terms of customer service - it's between insipid and abhorring.
I got my card sometime March of 2006. Not sure of the dates, but that is irrelevant. While I had that card, the statement of accounts regularly came every month until August of 2006. I called them and asked them why they stopped sending me the SOAs, they said that my address was not verified. Ok, so I verify the address and tell them that I will wait for their SOA to be sent before I pay. I'm not an idiot. I know that I can still pay without the damn SOA, but I want to know how muchis the minimum so I can at least budget the money we have. Remember that I have 3 children (twins are not cheap!). They tell me that they will send it ASAP.
Nothing.
I call them up again and they give me the same goddamn answer! The address inputted in the system is incomplete. What the fuck??!! Ok, so I give them the address AGAIN. And I ask them AGAIN to send me the SOA. They confirm that it will come in about 4 business days. It had better. But being a good moral citizen that I am, I still pay about 2.5K, just so they can't say that I haven't been paying. Not true. And I have ALL the receipts to prove it, you fuckers.
December comes and still no friggin SOA. I call them AGAIN to ask for it. They give me the same answer. So I ask them "Do you actually click on that button that says 'SAVE' when you have to?" They have the audacity to tell me that I wasn't funny.
January comes and I get a call from their collections department. They say I haven't been paying. I tell them the predicament. They say it's not their problem since they are collections. I should coordinate with customer service. (Haven't I been doing that?) Oh, and by the way, you have to pay the full amount. What the bloody fuck??!!! I'm capable of paying it but the whole freaking amount? When did this happen?
So I call CS again to coordinate. This time, I'm royally pissed and ready for a Major Bitching. This agent answers, her name is Mabel. I tell her the predicament and I'm getting royally pissed at all the answers their company is giving me. "Listen Mabel, I know you are not to blame, but this is your company and this is my life you're screwing up. Is it my fault that you haven't been saving my proper address? You can call me to collect some money but you can't call me to verify my address? What are you going to tell me? That this isn't your issue? Are you going to transfer me yet again?? Better yet, let me speak to your supervisor."
She hands it over to this Matthew person and he patronizes me! "Ma'am, as Mabel explained, we can't do anything right now if you can't fax us a copy of your ID and a letter stating that you want to cut off your card's services."
"And as I've explained to Mabel, I don't have a fax machine and you guys need to resolve this issue because I'm getting the run around and you are starting to royally piss me off"
"Ma'am, I don't think you understand, we need approval from a higher department for this."
"Mr. Matthew, you don't seem to understand the grief and frustration your company has been giving me. It is because of your agent's and TL's ineptitude and irresponsibility that this had happened. How can you not think of the need to verify my address? Isn't it weird to see an address that says # street, village, c? Of course it's incomplete!! You can call me to demand money and threaten me to be blacklisted but you can't call to verify my freaking address???"
He promises to call me later during the day to give me an update. I tell him that I'm skeptical and that I want his employee number. He says he doesn't have an employee number (wala daw sa kanilang mga ganun. Wow...how low tech can you get?) and that he is the only Matthew something in that call center. Tarantado ka ba? Ako ba eh ginagago mo? Sa amin nga ang daming Ian na babae eh. Ginawa pa akong tanga ng hitad!
Awa ng dyos... it's been 3 days and still no call.
Buti pa ang Citibank! Buti pa ang BDO! Walang abiso at problema! They know customer service! They know that the Customer should be treated well!
Kaya kayo binenta eh. Walang modo ang mga tao. Beeh. Sooner or later, lahat ng Equitable PCI and magiging blue and gold na. Mabuhay si Henry Sy!
a.) Happy customers tell 2 - 5 of their friends about their experience.
b.) Dissatisfied customers tell 10 - 20 of their friends about their experience.
That said, let me warn you about Equitable PCI Credit Cards. The long and short of it is, they're horrible in terms of customer service - it's between insipid and abhorring.
I got my card sometime March of 2006. Not sure of the dates, but that is irrelevant. While I had that card, the statement of accounts regularly came every month until August of 2006. I called them and asked them why they stopped sending me the SOAs, they said that my address was not verified. Ok, so I verify the address and tell them that I will wait for their SOA to be sent before I pay. I'm not an idiot. I know that I can still pay without the damn SOA, but I want to know how muchis the minimum so I can at least budget the money we have. Remember that I have 3 children (twins are not cheap!). They tell me that they will send it ASAP.
Nothing.
I call them up again and they give me the same goddamn answer! The address inputted in the system is incomplete. What the fuck??!! Ok, so I give them the address AGAIN. And I ask them AGAIN to send me the SOA. They confirm that it will come in about 4 business days. It had better. But being a good moral citizen that I am, I still pay about 2.5K, just so they can't say that I haven't been paying. Not true. And I have ALL the receipts to prove it, you fuckers.
December comes and still no friggin SOA. I call them AGAIN to ask for it. They give me the same answer. So I ask them "Do you actually click on that button that says 'SAVE' when you have to?" They have the audacity to tell me that I wasn't funny.
January comes and I get a call from their collections department. They say I haven't been paying. I tell them the predicament. They say it's not their problem since they are collections. I should coordinate with customer service. (Haven't I been doing that?) Oh, and by the way, you have to pay the full amount. What the bloody fuck??!!! I'm capable of paying it but the whole freaking amount? When did this happen?
So I call CS again to coordinate. This time, I'm royally pissed and ready for a Major Bitching. This agent answers, her name is Mabel. I tell her the predicament and I'm getting royally pissed at all the answers their company is giving me. "Listen Mabel, I know you are not to blame, but this is your company and this is my life you're screwing up. Is it my fault that you haven't been saving my proper address? You can call me to collect some money but you can't call me to verify my address? What are you going to tell me? That this isn't your issue? Are you going to transfer me yet again?? Better yet, let me speak to your supervisor."
She hands it over to this Matthew person and he patronizes me! "Ma'am, as Mabel explained, we can't do anything right now if you can't fax us a copy of your ID and a letter stating that you want to cut off your card's services."
"And as I've explained to Mabel, I don't have a fax machine and you guys need to resolve this issue because I'm getting the run around and you are starting to royally piss me off"
"Ma'am, I don't think you understand, we need approval from a higher department for this."
"Mr. Matthew, you don't seem to understand the grief and frustration your company has been giving me. It is because of your agent's and TL's ineptitude and irresponsibility that this had happened. How can you not think of the need to verify my address? Isn't it weird to see an address that says # street, village, c? Of course it's incomplete!! You can call me to demand money and threaten me to be blacklisted but you can't call to verify my freaking address???"
He promises to call me later during the day to give me an update. I tell him that I'm skeptical and that I want his employee number. He says he doesn't have an employee number (wala daw sa kanilang mga ganun. Wow...how low tech can you get?) and that he is the only Matthew something in that call center. Tarantado ka ba? Ako ba eh ginagago mo? Sa amin nga ang daming Ian na babae eh. Ginawa pa akong tanga ng hitad!
Awa ng dyos... it's been 3 days and still no call.
Buti pa ang Citibank! Buti pa ang BDO! Walang abiso at problema! They know customer service! They know that the Customer should be treated well!
Kaya kayo binenta eh. Walang modo ang mga tao. Beeh. Sooner or later, lahat ng Equitable PCI and magiging blue and gold na. Mabuhay si Henry Sy!
